Frequently Asked Questions

Q: What are the requirements to use Nimbb?

A: You need to have Adobe Flash Player version 9 or later installed. We support all browsers where Flash runs. To know if we don't support a version, check the Known issues page. You also need a good Internet connection for streaming video.

Q: How long are the videos kept on the server?

A: All videos are kept 30 days, after which they are fully deleted (can't restore any).

Q: Is there a way that videos won't expire after 30 days?

A: Yes, you can Save a video. Also, you can subscribe to our service.

Q: If I record a video, will you display it somewhere on your site in a public timeline?

A: No. You need to share the unique URL of your video to your friends.

Q: So my video is really private.

A: Yes, unless someone guesses the GUID of the video (highly improbable).

Q: My screen is black when I try to record a video. Why?

A: Only one software can access your webcam at a time. Make sure you close any software that can be using your webcam, like Skype or Messenger. Also, make sure that you don’t already have another Nimbb recorder open. Close all your open browsers and try again.

Q: I get the message 'Error, Problem connecting to server.' Why?

A: The Nimbb Player needs to communicate with our server to record or play videos. Make sure that the port TCP 1935 is open on your firewall. If you work in a company, contact your IT support to ask them to unblock port TCP 1935. Note that Nimbb also tries the fail-over port TCP 80. If unsuccesful, Nimbb tries to connect using HTTP tunneling on port TCP 80, which should work for everyone but might cause a slower connection to our servers.

Q: How long is the free trial period for testing the Nimbb API on my site?

A: You have 7 days to test Nimbb on your site with the Basic subscription (free). However, if you reach 1000 displays of the player on your site, your trial period will also end. After the trial period, a subscription is required to continue using Nimbb on your site.

Q: I record videos from my site using the Nimbb API. Can my videos be private so that they can be played only from my site?

A: Yes. You must enable private videos from your Developer settings.

Q: I use the Nimbb Player on my site with the API. What is the maximum number of concurrent users?

A: There is no limit to the number of concurrent connections. You can have many users at the same time, as each Nimbb Player uses a unique connection to the server.

Q: I see the text "Developer demo mode" on my Nimbb Player. How can I remove it?

A: You see this message because you are in development mode. To remove it, you need to have an active Nimbb subscription. Also, you need to add your site URL to your settings (see this video tutorial).

Q: I would like to purchase a monthly subscription to Nimbb. Is there any contract?

A: No, you can cancel your Nimbb subscription at anytime.

Q: I would like to cancel my Nimbb subscription. How do I proceed?

A: Use this page to complete the unsubscription process.

Q: What happen to my account when I unsubscribe?

A: Once your subscription end date is reached, your account will automatically be back to a Basic account. In addition, your videos can then be deleted automatically and access to the API functions declined.

Q: How can I change the PayPal account used to pay my subscription?

A: To change the account used to pay your monthly subscription, you need to unsubscribe from Nimbb and then subscribe again with your other PayPal account.

Q: What is the resolution of the videos?

A: All videos recorded and read by the Nimbb Player have a size of 320x240 pixels, even by changing the size of the player.

Q: My video is quite pixilated. Why?

A: Here are a few tips to improve the quality. Make sure to have good light, but not too much (don't put a light in your background). Don't move too much while recording. Make sure that your camera is stable.

Q: My recorded videos freeze sometimes. Why?

A: Video recording requires a mix of appropriate settings. If the image freezes during recording, this means that you can't push your video fast enough to our servers. Your Internet connection might be too slow. Make sure you don't move too much while recording. Also, keep a static background and don't move your webcam.

Q: What are the known issues with the Nimbb Player?

A: See this page.

Q: I downloaded a FLV file on my computer and I'm unable to read it. How can I watch the video?

A: If your computer runs Windows 2000, XP, 2003, Vista and Windows 7, then you can install the K-Lite Codec Pack Full. Make sure to do a custom installation and select only the required features you want. Once you install the FLV codec, you will be able to open the video.

Q: What are the video and audio encodings used by Nimbb?

A: Nimbb uses the Sorenson H.263 codec for video and the Nellymoser 8kHz mono for audio.